No bots, No underpaid or unhappy support staff! We set out to treat you as part of the TekLan family, Whether your issue is big or small we approach it with the same enthusiasm you get from sales!
We treat you as a person, Not a number!
Our support doesn't aim to close tickets in the quickest time to brag about resolution time, We aim to fully understand the issue, Fix the issue and make sure you're aware every step of the way. We actually find this reduces our support load pretty drastically!
Ask away!
Our support is always there for you, Need help picking a service? Want to ask for advice? Clients are always welcome to pick our brains!
Ensuring you remain online at all times! We monitor your products and services to ensure they're online - Should we notice a problem we aim to solve before your visitors do!
24/7 Monitoring
Around the clock, Little TekLan robots are making sure your site or server is online! Highly tuned and programmed to shout at us if they spot something wrong. We can add specific services or requests to our monitoring if you need! All free of charge - Just ask!
Fast responses to downtime
When something goes awry, We don't hang around - We aim to have it resolved in a timely fashion!
Good causes, Charities or community groups. They're the social fabric that keeps people safe in far too many cases! We're extremely passionate about helping others and we're happy to waive the web hosting costs for a good cause!
Free - Yes with no catches!
All you need is a domain name, You can buy that here or elsewhere - Simply open up a support ticket and let us know about your good cause! We'll give you a sameday decision! We don't approve for-profit groups, Or anything with paid staff. We want to have an impact for those that really can't afford it!
No time limitations
We don't remove your free plan after a specific amount of time - Provided you don't become a for-profit group or outgrow shared hosting then it's free for life! We will give big discounts on servers to any charity outgrowing our free plan